Shipping & Returns

A simple guide for delivery, customs duties, returns, and exchanges. The full policy pages remain in the footer if you need the formal wording.

Pearl jewelry parcel prepared for delivery

Orders are prepared after payment is confirmed, then shipped with our standard delivery service where available.

Duties and import taxes are included with standard delivery. Customers should not be asked to pay customs duties at delivery. If a carrier or local authority requests an unexpected customs-related charge, please contact us before paying so we can help review it.

  • Processing: most orders ship within 48 hours after payment is confirmed.
  • Address changes: contact us quickly before the parcel ships.
  • Delivery issues: send your order number if a parcel is delayed, damaged, or appears lost.
Pearl jewelry box for return or exchange support

If your order is not quite right, start with the request form before sending anything back.

Eligible return or exchange requests can be submitted within 30 days of delivery. Items should be unused, unworn, clean, and in their original condition. Personalized, engraved, made-to-order, or specially modified pieces may not be eligible unless they arrive damaged or incorrect.

Start a return or exchange request

For formal details, please see our Shipping Policy and Refund Policy.