Refund Policy
Eligible items may be returned or exchanged within 30 days of delivery. Please submit a return or exchange request before sending any item back so our customer care team can confirm eligibility and provide the next steps.
Return condition
Returned items must be unused, unworn, clean, and in their original condition with original packaging when possible. Items that show signs of wear, damage, alteration, or improper care may not be eligible for a refund or exchange.
Items that may be excluded
Customized, personalized, engraved, made-to-order, final sale, or specially modified items may be excluded from returns unless they arrive damaged or incorrect.
Refund processing
After we receive and inspect an approved return, eligible refunds are issued to the original payment method. Your bank or payment provider may need additional business days to complete the transaction.
Damaged or incorrect orders
If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order number and clear photos so we can help resolve the issue.
Return Shipping Fees
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.