Shipping Policy
This Shipping Policy explains how PERLAVELLE prepares orders, handles delivery details, and supports customers if a parcel needs attention.
Order Processing
Orders are usually shipped within 48 hours after payment has been confirmed. During holidays, new collection launches, or periods of high order volume, processing may take slightly longer.
Estimated Delivery Time
Delivery time is counted after the order has been shipped. The estimates below are for our standard international delivery service and may vary because of local holidays, remote addresses, weather, or carrier routing changes.
| Destination | Estimated delivery after shipment |
|---|---|
| United States, Canada | 5-10 business days |
| United Kingdom, most European Union destinations, Switzerland | 6-12 business days |
| Denmark, Finland, Norway, Sweden | 8-14 business days |
| Australia, New Zealand | 6-12 business days |
| United Arab Emirates, Saudi Arabia | 6-12 business days |
| Mainland China | 2-5 business days |
| Hong Kong, Macau, Taiwan, Japan, South Korea, Singapore, Malaysia | 2-8 business days |
| Other supported destinations | 8-15 business days, depending on route availability and local delivery conditions |
Shipping Address
Please make sure your shipping address and contact details are accurate before placing your order. If you need to correct an address, contact us as soon as possible. We can only update the address before the parcel has been handed to the carrier.
Tracking
Once your order has shipped, we will provide tracking information when available. Tracking updates may take a short time to appear after the carrier receives the parcel.
Duties and Import Taxes
Duties and import taxes are included for orders shipped with our standard delivery service. Customers should not be asked to pay customs duties at delivery. If a carrier or local authority requests an unexpected customs-related charge, please contact us before paying so we can help review it.
Delayed or Missing Parcels
If your parcel is delayed or tracking has not updated for an unusual period of time, please contact us through our customer service page. We will review the shipment and help follow up with the carrier where possible.
Delivery Issues
If a package is marked as delivered but you cannot find it, please first check with household members, building reception, mail rooms, or nearby delivery points. Then contact us with your order number so we can help review the situation.
Contact Us
For shipping questions, please contact us through our customer service page.