Privacy Policy
PERLAVELLE respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, contact customer care, or interact with our services.
Information we collect
We may collect information you provide directly, including your name, contact details, shipping address, billing details, order information, messages, and customer care requests. We may also collect technical information such as browser type, device information, IP address, cookies, and website usage data.
How we use information
We use personal information to operate the store, process orders, arrange shipping, provide customer support, prevent fraud, improve our website, send service messages, and, where permitted, share updates about PERLAVELLE products and services.
Sharing information
We share information only with service providers and partners needed to run our store, including Shopify, payment providers, shipping partners, analytics providers, customer support tools, and legal or regulatory authorities when required.
Cookies and analytics
Our website may use cookies and similar technologies to keep the store working properly, remember preferences, understand site performance, and improve the shopping experience. You can control cookies through your browser settings where available.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also have the right to opt out of certain data sharing or marketing communications.
Data retention
We keep personal information only as long as reasonably necessary for order processing, customer care, legal compliance, fraud prevention, accounting, and legitimate business purposes.
Security
We use reasonable safeguards to protect personal information. No online service can be guaranteed completely secure, but we work with established commerce and payment providers to support secure transactions.
International customers
Because PERLAVELLE serves customers in different regions, personal information may be processed in countries other than your own. We take reasonable steps to handle personal information in line with applicable privacy requirements.
Contact
If you have questions about this Privacy Policy or privacy-related requests, please contact us through our customer care page or email info@perlavelle.com.