PERLAVELLE offers worldwide shipping where available. Duties and import taxes are included for orders shipped with our standard delivery service, so customers should not be asked to pay customs duties at delivery.

Orders are typically processed within 1-3 business days after payment is confirmed. Please make sure your shipping address is complete and accurate before placing your order.

Eligible items may be returned or exchanged within 30 days of delivery. Please submit a return or exchange request before sending any item back so we can confirm eligibility and provide the next steps.

Customized, personalized, engraved, made-to-order, or specially modified items are non-refundable once production has started or the order has been completed.

Keep pearls away from perfume, cosmetics, harsh chemicals, and prolonged moisture. Wipe gently with a soft cloth after wearing and store separately to avoid scratches.

For returns from outside Asia, return shipping costs are the responsibility of the customer. For customers located in Asia, return shipping support may be available depending on your return situation and location.

Approved refunds are issued back to the original payment method used at checkout. After we process the refund, your bank or payment provider may need several business days to complete the transaction.

Duties and import taxes are included for orders shipped with our standard delivery service. Customers should not be asked to pay customs duties at delivery. If a carrier or local authority requests an unexpected customs-related charge, please contact us before paying so we can help review it.

Pearls are natural organic gems, so small differences in surface, overtone, shape, and luster may occur. We select pearls for a balanced, beautiful appearance, but natural variation is part of pearl jewelry.

Please check the product page for metal, pearl type, stone, size, and care details. If you are unsure about a piece, contact us before ordering and we will help you review it.

Please contact us as soon as possible. If the order has already been processed, customized, or shipped, we may not be able to change or cancel it.

Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and help with the next steps.

Yes. Tell us the occasion, preferred style, and any size concerns, and we can help you choose a pearl piece that feels appropriate and wearable.

Yes. If you are choosing a gift, comparing pearl sizes, or unsure which style fits your occasion, contact us and we will help you narrow it down.