Shipping & Returns

All products ship free by FedEx express to destinations available at checkout. There is no minimum order value.

PERLAVELLE covers customs duties and import taxes on all orders. Customers should not be asked to pay customs duties at delivery. If a carrier or local authority requests an unexpected customs-related charge, please email After-Sales Support at support@perlavelle.com before paying so we can help review it.

• Processing: most orders ship within 48 hours after payment is confirmed.
• Address changes: email After-Sales Support at support@perlavelle.com quickly before the parcel ships.
• Delivery issues: send your order number if a parcel is delayed, damaged, or appears lost.

If your order is not quite right, start with the request form before sending anything back.

Eligible return or exchange requests can be submitted within 30 days of delivery. Items should be unused, unworn, clean, and in their original condition. Personalized, engraved, or specially made or modified pieces are excluded from change-of-mind returns once production begins; this does not affect rights relating to damaged, defective, incorrect, or misdescribed items.

Contact our After-Sales Support team at support@perlavelle.com for approval and the correct return address, then send your return within 14 days of approval. We issue approved refunds within 5 business days of receiving the return; banks typically need a further 5–10 business days. Customers pay change-of-mind return postage; PERLAVELLE covers agreed postage for damaged, defective, or incorrect items. No restocking fee applies.